← Jalyo
Delete your Jalyo account
Version 2026-10-31.1
Jalyo is published on a professional basis by EI OCTOCUBE, the sole proprietorship of Olivier CAETANO.
In the application or by email
Deletion: Settings, “Delete my account”, or by email to contact@octocube.fr, sent from the account’s address or confirmed from that address at our request. A request by email is processed within one month at most and you receive written confirmation. Deletion erases your files, your data and your account; only a minimal record of the request is kept for 12 months (point 8).
contact@octocube.frTime limits for a request by email
- Maximum legal time limit (GDPR, Art. 12(3)) — 1 month from receipt of the request
- Jalyo’s operational target — 7 days from receipt
What may remain after deletion
- Record of a deletion request received by email (internal identifier, dates, verification method, outcome; neither email address nor content) — 12 months after the request is closed
- Diagnostic logs (Sentry) — 30 days
- Hosting platform logs (Supabase) — API and database logs: 1 day; authentication audit logs: 1 hour
- Audience measurement (PostHog) — 1 year; when the account is deleted, erasure is requested from PostHog, which processes it on a deferred basis (point 12)
- Erasure request sent to PostHog when the account is deleted: pseudonymised fingerprint of the account identifier — Until PostHog confirms the erasure, then deleted; a record without identifier (dates, number of attempts, outcome) is kept for 12 months
The points cited (8, 12) are those of the privacy policy.